For those who’ve not too long ago began an ecommerce enterprise on Shopify, you’ve most likely had numerous questions and are available throughout some turmoil when setting issues up and getting these first few gross sales.
Figuring out learn how to contact Shopify when these points and questions come up correctly will streamline the method and enable you to get again to enterprise rapidly.
On this article, we’ll talk about the eight finest methods you may contact Shopify and a few suggestions that can assist you get essentially the most out of contacting Shopify. This ensures that you just get your downside solved or your questions answered the primary time you contact them.
After studying this text, you must higher perceive Shopify’s customer support and one of the simplest ways to get in contact with them.
So with out additional ado, let’s get into the eight finest methods to contact Shopify customer support!
Tip: Did you create your Shopify account already? If not, join by clicking this hyperlink right here to get a free 3-day trial + pay $1/month for the primary 3 months!
The 8 finest methods to contact Shopify customer support
Shopify has 4 official methods to contact them to obtain buyer assist:
- Dwell chat
- Callback
- Go away a message
- Group
Let’s begin out with the primary official approach to contact Shopify.
Dwell chat is an efficient approach to contact and chat with the Shopify assist staff rapidly.
It eliminates the necessity for intensive emails or messages, which may usually be time-consuming and require ready for follow-up emails.
One factor to notice is that you’ll want to have an account with Shopify to make use of this function.
The method of utilizing Shopify’s stay chat is simple.
Merely open up the Shopify assist heart and scroll to the underside, the place you’ll discover a button that claims ‘contact Shopify assist:
From there, Shopify will ask you what retailer you need assistance with. Click on the shop that you just need assistance with. Then, it’ll ask you what you need assistance with.
As proven within the beneath picture, click on one among these classes based mostly on what you need assistance with:
From there, you may scroll right down to the underside and see a stay chat button. Then, you may sort out your message and ship it off with one click on:
As soon as despatched, you may then be matched with a consultant from the Shopify assist staff, permitting them to rapidly reply any queries or issues you’ve got concerning your retailer.
2. Request a callback
One other nice approach to speak to somebody at Shopify is to request a callback.
This may be performed the identical manner as contact through stay chat, solely clicking the callback button as a substitute of the stay chat button right here:
This can be a nice function for many who desire to speak to somebody at Shopify as a substitute of messaging backwards and forwards with a consultant.
Though typically, the stay chat function may be the simplest and sooner manner of coping with points due to the moment suggestions it supplies.
One draw back to the callback technique is that the callback time estimate can usually be inaccurate and result in delays in resolving a difficulty.
Nevertheless, that is nonetheless a superb technique when you’ve got questions concerning any facet of promoting on Shopify as a result of it means that you can speak to somebody at Shopify who has direct expertise with the platform.
3. Go away a message
The following approach to contact Shopify is to depart them a message.
This may be performed by going by way of the identical course of as requesting a callback or stay chat, besides you click on the ‘go away a message button:
You’ll be able to then write out the message you wish to ship to Shopify.
One cool function of this technique is that Shopify provides you an estimate as to when you may anticipate to obtain a message again:
As you may see right here, the typical response time is round 48 hours earlier than you may anticipate a response from the Shopify assist staff.
This technique is for inquiries which might be rather less pressing however nonetheless require a solution.
It’s nice for when you’ve got a difficulty that doesn’t need to be solved instantly or for those who’re simply searching for extra details about a selected Shopify app, setting one thing up like settings, or only a common query.
The final and official manner that Shopify recommends to resolve points and reply questions known as the Shopify neighborhood type.
The Shopify neighborhood type supplies a complete, collaborative surroundings for Shopify retailers and companions.
It gives a wide range of assets and instruments to assist facilitate significant conversations amongst customers, in addition to promote studying and development.
The Shopify Group permits members to ask questions, be a part of discussions, discover teams associated to their pursuits, attend occasions, and entry useful weblog posts from consultants within the ecommerce area.
For these looking for solutions or recommendation on any ecommerce associated subjects, the Shopify Group is an efficient place to start!
5. E mail Shopify assist
The final couple of the way to contact Shopify are unofficial. Nevertheless, you may nonetheless contact them with these strategies.
Identical to leaving a message for Shopify, contacting the Shopify assist staff through e-mail is a really comparable course of.
The primary distinction is that you just don’t ship your message through the Shopify web site; reasonably, you ship them your message through e-mail.
You’ll be able to normally anticipate a reply from Shopify inside 24-72 hours. Whereas it’s not all the time the quickest approach to obtain a response, it’s nice for individuals who prefer to maintain issues easy.
You’ll be able to e-mail the Shopify assist staff at assist@shopify.com
The following technique to get ahold of Shopify is to contact them on the three major social media platforms, together with Instagram, Twitter, and Fb.
Following Shopify on social media is nice not only for nice ecommerce associated content material but additionally as a result of you may contact them on social media for buyer assist!
Whereas this technique isn’t essentially the most dependable, and also you aren’t assured a reply instantly, it may possibly nonetheless be performed.
Let’s begin out with Fb!
Messaging Shopify on Fb is a fairly simple and easy course of as a result of the platform means that you can contact them with a button on their Fb web page that’s instantly linked to Messenger.
To begin, go to Fb and discover the Shopify Fb web page:
As you may see within the picture above, you click on the messenger button. It is going to then take you to Messenger, the place you may write your required message:
Instagram has a really comparable course of to contact Shopify.
Merely go to the Shopify Instagram web page by typing in ‘Shopify’ within the search bar, click on on their Instagram web page, after which hit the message button proper subsequent to the observe button:
From right here, it’ll convey you to a enterprise chat the place you may then ship your required message to Shopify:
The method for contacting Shopify through Twitter is comparatively the identical course of, simply on a special platform.
To begin, open up Twitter in your cellphone or laptop and kind ‘Shopify’ into the search bar on the Twitter Discover web page:
Shopify makes it simple right here as a result of they’ve a Twitter web page devoted to assist.
Then, click on the mail icon within the prime proper nook below the banner, as proven within the picture beneath:
From right here, you may write your message explaining your downside, query, or another inquiry you will have.
As you would possibly discover, it’s a fairly easy course of to contact Shopify on the three main social media platforms.
Simply notice that the opposite strategies to contact Shopify on this article stay more practical and assure a sooner reply from the Shopify assist staff.
Shopify doesn’t have any ensures that they will provide you with a reply on their social media, because it’s not an official approach to contact them.
7. Examine the Shopify Assist Heart for a solution to your query
The final two sections of this text are assets that Shopify supplies that can assist you clear up an issue or to assist reply questions you will have by yourself.
As a result of, in spite of everything, it’s an important factor when you may clear up a difficulty by yourself, proper?
The primary place to take a look at when you’ve got a query or run into an issue is the Shopify Assist Heart.
The Shopify Assist Heart is a superb supply for all of your questions concerning Shopify.
From organising a retailer to understanding one of the best practices, the Shopify assist heart can help you within the following methods:
- Beginning on Shopify
- Promoting on Shopify
- Managing a Shopify retailer
- Advertising your Shopify retailer
- Increasing your Shopify retailer
Along with serving to you clear up points and questions, the Shopify assist heart can be utilized as a robust useful resource that can enable you to run your online business on Shopify extra effectively and successfully.
8. Shopify Study
Shopify Study is a free useful resource supplied by Shopify with a whole lot of academic supplies and assets.
It equips customers with the information they should reply questions and clear up frequent points on their very own.
Customers can entry detailed tutorials, movies, webinars, and guides that present step-by-step directions on learn how to arrange Shopify shops, customise themes, optimize advertising and marketing campaigns, success, and extra.
With these supplies and assets, customers can perceive the platform’s options and functionalities to allow them to confidently navigate by way of their retailer with no need outdoors assist.
This makes it an important useful resource to take a look at earlier than filling the Shopify buyer assist inbox with questions!
Nice, proper?
Tip: Don’t overlook to take a look at Shopify’s free webinars. You’ll be able to discover them there!
Tricks to get essentially the most out of contacting Shopify’s assist
That’s it! Eight of one of the best methods to contact Shopify assist.
It’s one factor to contact assist, however there are additionally issues you are able to do to make issues extra environment friendly.
Right here are some things to recollect when contacting Shopify buyer assist to get essentially the most out of contacting them:
1. Attempt fixing the issue by yourself first
Earlier than contacting Shopify buyer assist, you must attempt to troubleshoot the problem your self. For those who nonetheless can’t discover a resolution, you must attain out to Shopify assist.
They may be capable to present extra detailed assist, and also you’ll waste much less time.
2. Be concise and clear
Clarify what you are attempting to do, what issues or questions you’ve got had up to now, and another related particulars which will assist the shopper assist staff higher perceive your scenario.
This may enable you to clear up the scenario sooner and extra successfully.
3. At all times be respectful.
It is usually essential to stay courteous and well mannered all through the method, as it will assist make sure that the expertise is nice for you and the consultant and can make fixing your downside a lot simpler.
Abstract
Earlier than we go to the ultimate verdict, we’ve created a fast abstract of this text for you, so you may simply keep in mind it:
- Other ways to contact Shopify assist. Shopify has a number of methods to contact them, and one of the best ones are stay chat, cellphone assist, and e-mail. Relying in your challenge, you must choose the one that matches finest for you.
- Dwell chat is the simplest manner. In our opinion, stay chat is the simplest approach to contact Shopify assist. Simply notice that you just’ll want your individual Shopify account so as to use the stay chat function.
- Much less recognized methods to contact Shopify. It’s attainable to contact Shopify through social media, for instance, however there are not any ensures that you’ll get a solution that manner, because it’s not an official manner.
- Assets to resolve points or questions your self. The Shopify Assist Heart has loads of useful assets, from getting began guides to documentation and FAQs. So earlier than contacting Shopify, we suggest checking if yow will discover the response your self.
Conclusion
There you’ve got it!
These are the eight finest methods to contact Shopify and a few useful tricks to help you when contacting them.
We hope that you just see that contacting Shopify doesn’t need to be a frightening and arduous process. There are many useful assets, similar to stay chat and call-back options, to get fast solutions to your questions or issues.
With the data supplied to you on this article, you now know learn how to contact Shopify customer support and get essentially the most out of it while you do.
We hope that this text has supplied worth to you!
Wish to be taught extra about Shopify?
Prepared to maneuver your Shopify retailer to the following stage? Take a look at the articles beneath:
Plus, don’t overlook to try our in-depth learn how to begin Shopify retailer information right here.