NexRep is currently seeking hundreds of Customer Service Reps to work from home. If you are currently looking for a company that offers flexibility, the freedom to work when you want, independence, and the ability to work from home, try NexRep. NexRep is ideal for those who want to skip the commute and have more control over their time while enjoying the benefits of a home-based work environment.
What is NexRep?
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NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry. It is a virtual call center that partners with various companies and clients to provide customer service, sales, and technical support. NexRep hires not traditional employees but independent contractors to perform these services right from the privacy of your home.
This means you will primarily work on a contractual basis giving you the ability to be your own boss where you can choose your own clients and set your own schedule within the client’s hours of operation.
What kind of opportunity does NexRep have?
NexRep has a new client program where they will recruit several people to provide services for at least 20 hours a week Monday through Saturday anywhere between 8 am to 8 pm ET. As a Customer Service Rep, you will answer calls for a client that provides payroll services for people who are in self-directed Medicaid programs.
As an independent contractor, you will help facilitate the payments to caregivers, ensuring they receive compensation for taking care of their loved ones.
Are there any other duties?
Yes. You will actively assist with enrollment, program applications, and setup in applicable systems. Retrieve information to assist caregivers with any payroll-related inquiries, document information, and outcomes, de-escalate upset or frustrated callers, and offer guidance and direction to both caregivers and patients to effectively resolve any issues they’re facing.
What are the requirements?
All agents will be required to have 1 year of customer service experience to support this client. In addition, you must have strong computer skills, the ability to troubleshoot when appropriate, empathy, patience, and a friendly demeanor. It is also important to possess good listening skills, strong attention to detail, the ability to multitask, and accurately work with numbers and discuss money.
What equipment will I need in my home office?
A computer with a Windows 10 or 11 operating system, high-speed internet with antivirus software, a webcam, a quiet workspace, and a USB noise-cancelling headset.
How much will I make?
This opportunity pays independent contractors $13 per hour. After you complete additional certification at a later date and start handling more complex calls, you will also receive a $250 incentive! The additional certification is currently expected to be in January 2025, though that is subject to change.
Plus, all contractors who join NexRep for certification starting between November 18th and December 9th will be eligible to earn a lot of extra cash for the holidays! See the details on their website to learn how you can earn up to $640 in holiday incentives!
Does NexRep offer any perks?
NexRep provides one-on-one mentorship and free certification so that you can be a successful Customer Service rep. Once you start handling more complex calls, agents will receive a $250 incentive! NexRep also has a perks points program that unlocks cool rewards like exclusive discounts and savings on health and dental coverages, banking services, legal and tech support, and more.
You can also work when you are traveling to visit with family as long as it’s in the US, you have a quiet workspace, a computer with a fast internet connection, and a noise-canceling headset.
What is involved in the application process?
There are only 3 simple steps. You will first click the Get Started tab to complete your registration. Next, you will follow up with your assessment which will take no more than 20 to 30 minutes to complete and digital interview. After you complete that step, you will select your certification class from the list of available classes (certification is free).
Who can apply?
Anyone who desires to work a schedule around your own needs, the needs of your family, and the important events in your life. If you are interested in applying for this opportunity from NexRep, please click here to visit their official website to click on the Get Started tab.
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