If you’re passionate about mental health, love helping others, and thrive in a fast-paced support environment, Alma is hiring full-time Customer Experience Associates to join their remote team!
As a Customer Experience Associate, you’ll provide empathetic and high-quality support to Alma’s mental health providers and clients across phone, email, and eventually chat. You’ll be the first point of contact, helping users navigate Alma’s systems, resolve issues, and feel fully supported from start to finish.
This position is perfect for organized, solution-oriented professionals who can balance empathy with efficiency while delivering clear, policy-aligned solutions.
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Position Details:
- Start Date: July 22, 2025
- Hourly Rate: $24/hr
- Schedule: Full-time
- Options: Monday–Friday or Sunday–Thursday
- Includes potential weekend and holiday coverage
- Remote: Yes – fully remote position
Key Responsibilities:
- Provide support via email, phone, and chat
- Guide customers through Alma’s workflows and services
- Translate complex policies into easy-to-understand answers
- Investigate and resolve support requests
- Maintain quality and efficiency metrics
- Participate in ongoing training and team collaboration
Qualifications:
- 1–2 years of experience in customer support (email/phone/chat)
- Excellent written and verbal communication skills
- Able to manage high work volume with accuracy
- Comfortable using support tools (Zendesk experience is a plus)
- Strong critical thinking and judgment
- Self-motivated, reliable, and a team player
- Passionate about mental health and Alma’s mission
Benefits at Alma:
- Remote-first work environment
- Health, dental, and vision insurance (Aetna, MetLife)
- HSA/FSA plans
- 401(k) plan
- Monthly stipends for therapy, wellness, co-working space, and home office
- Financial wellness tools (Northstar, BenefitHub)
- Pet discount program
- Employee Assistance Program
- Parental leave
- Paid time off: 11 holidays, Mental Health Day, Volunteer Day, and flexible PTO
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