It’s great how so many companies are allowing people to work from home. One company that has been offering steady work from home jobs and focusing on employee retention is Alorica.
If you’re looking for remote work, company benefits, and growth opportunities, Alorica is a company you’ll want to check out. They offer a wide variety of positions (both virtual and in-person) and have hundreds of clients around the globe, so you’ll stay engaged with new and challenging opportunities.
In this Alorica work from home job review, we’ll share more about the company, which kinds of career options are available, what employees are saying, and how to apply.
Alorica Work from Home Job Overview
Alorica is a global leader that provides customer experience personnel for a wide variety of companies and industries. The company serves industries like technology, finance, retail, healthcare, communications, energy, travel, and more. Alorica’s mission is to make lives better with every interaction by delivering great customer experiences.
Alorica has been a global outsourcing leader since 2011, and the company received a 2021 Gold Stevie Award for Employer of the Year.
Alorica also believes in offering their employees a better work-life balance and positive office experience (for non-remote workers) with plenty of room to grow and get promoted within the company.
Alorica Work from Home Job Summary
Alorica hires team members from 19 countries, including the United States, Canada, Guatemala, the Philippines, Panama, and others, for a variety of positions, including customer service, tech support, operations, administrative services, sales, recruiting, and more. However, the most common WFH opportunity is the remote customer service agent position.
Customer service representatives are hired to resolve issues via phone, email, online chat, or social media to customers who have questions, concerns, or need help with a specific issue. You would be providing customer service for one (or more) of Alorica’s clients and well-known brands.
Some of your job responsibilities would include:
- Calmly attempt to resolve and de-escalate issues
- Document and update customer information as needed
- Respond to requests for assistance and possible processing of credit card authorizations
- Track call-related information for auditing and reporting purposes
- Provide feedback reports on call issues related to downtime and training issues
Qualifications and Job Requirements
Alorica has a few qualifications and job requirements for applicants to keep in mind. To qualify for their remote customer service position, they prefer you have some customer service experience from a previous job, but it’s not required. You’ll also need to have basic computer skills and be comfortable with talking on the phone.
Other qualifications include:
- Excellent oral and written communication skills
- Strong listening and comprehension skills
- Ability to stay composed and objective
- Conversational, patient, and confident with a positive attitude
You must have a high school diploma or GED. Phone-related customer service is also a plus, and you must be familiar with Microsoft Windows, Word, and Excel applications. Bilingual language skills are a plus but not a requirement.
Alorica’s work from home positions are location-dependent, but they hire Aloricans in many US states, including Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
Computer Systems Requirements
Some positions at Alorica will supply your work equipment; other positions will require you to supply your own. If you need to supply your own, you’ll generally need a PC that’s less than three years old (no Macs or Chromebooks) with Windows 10 or 11. You’ll also need a high-speed, hard-wired internet connection, either DSL or cable; no satellite, dial-up, or wireless internet connections are allowed. You must also provide proof that your workstation has a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps.
How Much Money Can You Make?
Pay rates for positions are usually included in the job postings. In general, pay is $15-$18 per hour for remote customer service representatives. Alorica provides paid training and a flexible work schedule, which is helpful if you’re looking to work around your kids’ schedules or still have time for other responsibilities.
This is also a W2 position, meaning you’re an Alorica employee, not an independent contractor. Alorica offers benefits like paid time off, paid holidays and sick time, medical and dental benefits, a retirement plan, and flexible training schedules. As a bonus, you can get employee discounts through their client programs, and the company partners with some of the world’s biggest brands and companies.
How to Join Alorica
To apply for a position with Alorica, click on the orange button that says: search openings. You can learn more about the company’s work from home job offerings and the company culture. You’ll also need to search for the position and enter which state you live in.
Another way to apply for a position with Alorica is to check out online job boards like Indeed. You can search the company by name and apply to any open positions that interest you. Indeed, it now allows you to apply via LinkedIn, so you can turn your application in within just minutes.
If you choose to use a job board or site like LinkedIn, be sure that the listing is legit. There are many scammers out there who are pretending to be Alorica and asking for fees for equipment and recruiting. Alorica does not charge any fees! If you encounter a scam artist trying to impersonate Alorica, you can contact their HR department at [email protected] about the issue.
Reviews on Alorica Work from Home Jobs
When considering a work from home job, it’s always helpful to see what current and past employees say about the company. Luckily, there are plenty of reviews about working for Alorica online. Sites like Glassdoor, Indeed, and the Better Business Bureau allow employees to share their experiences. Overall, people have given Alorica average reviews, receiving a 3.2-star rating on Glassdoor, a 2.9-star rating on Indeed, and an A+ rating with the BBB.
Some people say that working for Alorica is a great first start for anyone looking for flexible work. Others like the advancement opportunities within the company. A few people also mentioned how they wish the pay was higher, but they somewhat make up for it by offering steady work, good training, and holiday pay.
Alternatives to Alorica
Alorica almost always has remote job openings available; however, because positions are location-dependent, you may want to explore some other remote career opportunities.
The companies below all hire remote W2 employees for customer service jobs.
Alorica Work from Home Wrapup
Working with Alorica can be a great way to gain experience and skills in the customer service industry. You also don’t have to worry about self-employment taxes since you’ll be working as an employee, not an independent contractor.
Alorica is an equal opportunity employer that offers paid training, benefits, and flexible schedules and invests in employees and communities just as much as they invest in their clients. Check out their website to learn more about current work from home jobs and how to apply.
Originally published November 22, 2021. Content updated September 2024.