With the fitting prompts, ChatGPT can supply concepts for higher customer support.
Synthetic intelligence-powered chatbots have served buyer assist roles for a number of years. ChatGPT has created extra alternatives.
Listed below are frequent buyer assist wants and ChatGPT prompts to assist deal with them.
ChatGPT Prompts for Buyer Assist
Compose customer-service emails. Writing a customer-service e-mail could be a problem. It ought to be generic sufficient to work for all clients but particular to reply every want.
ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, corresponding to:
You’re an ecommerce retail store promoting automotive components. Create an e-mail template thanking your clients for his or her purchases. Goal the e-mail to possible purchaser personas.
After which observe up with extra prompts as wanted:
- Make it shorter.
- Change the tone to be extra casual or pleasant.
- Add a “Subscribe to our e-newsletter” call-to-action that blends with content material.
Re-engage inactive purchasers. There’s no good strategy to entice lapsed clients to purchase once more. However ChatGPT can generate e-mail concepts for re-engagement. Right here’s a pattern immediate:
You’re an ecommerce retail store promoting automotive components. Generate concepts to re-engage clients who haven’t bought for six months. For each concept, craft an e-mail and a social media publish.
Replies to constructive critiques. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT may also help:
Generate 20 messages to thank clients for constructive critiques on Google, Yelp, and Fb. Make them quick however completely different.
Replies to destructive critiques. Responses to destructive critiques danger annoying clients much more. ChatGPT can generate empathetic phrases and ideas:
Generate 15 phrases to show empathy to clients who had a destructive expertise with our enterprise.
You might additionally ask ChatGPT to critique a response:
That is my reply to destructive suggestions from a buyer [TEXT]. Critique my response and supply strategies for enhancing it.
Analyze social media sentiment. ChatGPT can overview and manage mentions of your model on social media by way of these prompts:
- Categorize the mentions primarily based on sentiment.
- Establish mentions that want replies and generate a response.
Create buyer surveys. Crafting an efficient buyer survey is troublesome. The purpose is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:
You’re an ecommerce retail store promoting automotive components. You need to survey clients for his or her expertise along with your website. Compose questions for actionable insights that generate a excessive response.
Different survey prompts might deal with particular conditions, corresponding to account cancellations or cart abandonments.
Generate phone scripts for conversations with sad clients. Participating ChatGPT with hypothetical assist calls is a helpful coaching technique for brand spanking new personnel. Allow them to immediate ChatGPT with situations for annoyed clients and the way it addresses them.
Right here’s a immediate:
You’re a buyer assist individual at an ecommerce retail store promoting automotive components. Generate three situations of why clients could also be sad along with your services or products. For every state of affairs, create a phone script addressing the sad buyer.
Different prompts might consult with a selected prevalence, corresponding to recommending an inferior half or charging the unsuitable worth.
Take a look at the group’s customer support expertise. ChatGPT may also help handle assist personnel and enhance their expertise. Right here’s a immediate:
I handle a buyer assist group at an ecommerce store promoting automotive components. I need to check their customer support expertise. Generate a 20-question quiz to check these expertise. Embrace solutions.
Don’t overlook to refine your immediate or ask follow-up questions as wanted.