Today, we’re taking a deep dive into a Concentrix work at home position with answers to your top questions, company culture insights, and more.
Are you looking for a stable and reliable work from home job? If you can type well, communicate effectively, and enjoy helping others solve problems, you likely qualify for a work from home customer service job. While not all work-from-home jobs are equal, one of the top companies to consider is Concentrix.
Concentrix is often hiring for their work from home customer service team, along with other remote positions like IT, sales, HR, and operations. They offer part-time and full-time jobs with benefits across the United States.
Here’s what you’ll need to know if you want to start working from home for Concentrix.
What kind of company is Concentrix?
If you’ve never heard of Concentrix before, don’t worry. This company has been around since the early 2000s; they provide global business services like customer engagement and business performance improvement.
Concentrix has over 80 Fortune 500 clients and does business in multiple countries. Some may consider this company a jack of all trades, seeing how they offer different solutions like customer engagement services, gig work, finance and accounting, marketing solutions, and more.
Simply put, this company’s goal is to help clients perform better and engage with their customers on a deeper level.
Are Concentrix work at home positions legit?
When searching for remote work, it’s good to be wary of online recruiting scams.
While Concentrix may not be as well-known as other work from home customer service options like Amazon or American Express, they are still a legit company with a great reputation.
The company has a 3.9-star rating on Glassdoor and nearly 40,000 reviews on Indeed from workers.
While they provide many different services, their work from home career department is what we will focus on in this post. Concentrix’s modern solutions make it a top company to work for when considering work from home customer service, sales, HR, IT, or operations.
Concentrix work at home customer service position overview
Instead of working in a traditional call center environment, Concentrix has an extensive work from home program where you can provide customer support remotely. Customer service agents are responsible for answering calls that might involve billing questions, making changes to services, canceling services, troubleshooting, or other inquiries.
Concentrix offers paid training and employee benefits. Currently, they hire in 35 states, so while the position is remote, there will be different application pages and forms depending on the state in which you reside.
Requirements
To become a work from home customer service agent with Concentrix, you need a high school diploma or GED, a PC, and high-speed internet service. Concentrix will test your computer and internet connection during the application process. You can also work from a laptop, but it must be hard-wired while you’re working.
Some of the other requirements include:
- Computer monitor between 17 and 21.5 inches
- Quiet distraction-free workspace
- Landline or cell phone
You may also need to get a headset, flash drive, and dual monitors once you have been offered a position.
Ideal candidates for Concentrix work at home positions
Beyond the requirements listed in the job description, a Concentrix work at home job requires a specific set of traits to succeed.
Conentrix values:
- Effective communicators
- Quality problem-solving skills
- Comfort in adapting to new technologies
- Adaptable to change
- Ability to empathize with customer concerns
- Prior experience in customer service (preferred)
If you hold these qualities and an enthusiasm for the position, it doesn’t matter where you are in your career path. In fact, this could make a great first job for someone entering the professional workforce. The company can offer the guidance and experience you need to aid your career growth.
Schedule
Concentrix requires that you are available seven days a week, but you won’t work every day. Schedules vary and are discussed during the interview. Keep in mind that you may be providing customer service for some of Concentrix’s clients, so the schedules they need will depend on that company’s customer service hours.
Full-time and part-time opportunities are available.
How much do Concentrix work at home jobs pay?
The starting pay rate for remote customer service jobs at Concentrix is between $15 and $20, and the pay rate will not be below the applicable minimum wage.
Employee benefits like health insurance, retirement, and paid time off are also included for workers with more than 30 hours per week.
What is it like to work for Concentrix?
Wondering what it’s like to work for Concentrix? I’ve scrolled through reviews on Indeed and Glassdoor, and for the most part, people find it to be a laid-back and stable work from home job.
With Concentrix, there are opportunities for growth and advancement that can increase your salary, even within the first year. Since Concentrix is global and works with so many clients, they offer a wide variety of shifts to meet your scheduling needs.
This means you don’t have to sign up to work the typical 9 to 5 schedule if that doesn’t work for you.
Pros and cons
As with all work from home jobs, working as a customer service representative with Concentrix has its perks and drawbacks. Be sure to consider the pros and cons to help you decide if this position is right for you.
Pros
- Work remotely and ditch the daily commute.
- Only a high school diploma or GED is required.
- Paid training is provided.
- Above minimum wage hourly pay
- Benefits are provided if you work a certain number of hours each week.
- Flexible shifts are available.
Cons
- Must be available seven days a week.
- You may have to purchase some of the required equipment to get started on your own. (Concentrix didn’t make it clear if they provide you with any of the required equipment or pay a stipend.)
- While jobs are widely available, they currently aren’t being offered in every state.
How to apply
Applying to work from home for Concentrix is easy. Just click here to view available positions and see if there are opportunities in your state. Click the ‘Apply Now’ button and either apply with LinkedIn or through their online system.
You can also send a resume to [email protected]. However, I think it would be easier to apply online through their system so you can keep track of your application and where you are in each step of the hiring process.
Is it hard to get hired at Concentrix?
Concentrix has a ton of opportunities for at-home positions. But with more folks looking for remote work, there’s also plenty of interest in their roles.
With that said, their starting compensation isn’t competitive, which makes it more attainable to those entering the field.
If you meet the qualifications, align with their company culture, and come prepared to showcase your strengths, there’s a good chance that you can find a role with Concentrix.
What should I expect in the Concentrix recruiting process?
The recruitment process for Concentrix work at home positions is thorough but straightforward.
- Application: Submit an online application through the Concentrix career website. Make sure to adjust your resume and cover letter to fit the job description.
- Digital Assessment: Next, you’ll be invited to complete a digital assessment to evaluate your skills and see if you’re suitable for the position.
- Additional Assessments: You may be required to take an additional assessment to show specific skills, depending on the role you’re applying for.
- Interview: Once you’re shortlisted, you’ll be invited to an in-person or virtual interview.
- Offer Letter: If all goes well, you’ll receive an offer letter!
Tips for Acing the Recruiting Process
Recruiting can be stressful for even the most experienced professionals. Here are a few steps to flying through Concentrix work at home recruiting.
Research your role
Confidence comes from knowledge. Carefully review the job description for the position you’re applying for, highlighting how your skill set matches these requirements.
You’ll also want to do some research about Concentrix’s core values and company mission. Note that they’re focused on environmental initiatives through their “One Earth, One Concentrix” program.
Practice responses
When interviewing for customer service roles, there will likely be a role-playing element. Practice this ahead of time, researching how to handle specific problems and de-escalate conflicts.
This is a chance to show your problem-solving skills (with a bit of a leg-up). Adapt practiced responses in real-time throughout your interview.
Show your passion
Remember to show enthusiasm for the role throughout each step of the recruitment process.
Highlight how you personally relate to their company and their mission. Ask thoughtful questions that showcase your passion.
Follow Up
Finally, remember to follow up with your recruitment manager to thank them for their time and show your enthusiasm for the role.
Conclusion
That wraps up my Concentrix work at home review. If you’re interested in other relevant work from home customer service opportunities, check out this post as well!
Originally published January 11, 2021. Content updated January 2025.