Check out this full review on Williams-Sonoma work from home jobs and start making money while working for a company you love.
Do you have a passion for all things kitchen, home decor, and more?
If you find yourself perusing the array of fun, stylish decor items for your home at Williams-Sonoma, Pottery Barn, or West Elm, as I do, you should consider a role amongst their ranks.
Williams-Sonoma hires plenty of remote customer service positions that are perfect for flexible, entry-level work. So, let’s dive into the Williams-Sonoma brand, employee benefits, and remote customer service roles to see if this opportunity is right for you.
Who is Williams-Sonoma? A Company with a Small Start
Williams-Sonoma, one of the largest e-commerce brands in the United States, is a Fortune 500 company that sells high-end kitchenware and gorgeous home goods.
Founded back in 1956 by Chuck Williams in (you guessed it) Sonoma, California, this brand built itself from small business status to global recognition over the years.
And while their headquarters are based in San Francisco, they hire remote workers across the country. In fact, 85% of their customer care team is remote!
As a brand, Williams-Sonoma distinguishes itself from other companies in the retail industry by setting the standard for world-class service and high-quality items.
They pride themselves on having a people-first approach with products that are both beautiful and functional. With some of the best-known and beloved brands in home furnishings, Williams-Sonoma has something for everyone.
Whether you’ve heard of Williams-Sonoma as a company or not, chances are you’ve heard of one of their sister stores. Williams-Sonoma is a multi-channel retailer, extending that love for providing amazing home products to their customers by extending their brand in other spaces.
Such well-known brands crafted and owned by Williams-Sonoma include:
- Pottery Barn (my other love) and all their divisions: Pottery Barn Teen, Pottery Barn Kids, Baby, etc.
- West Elm
- Rejuvenation
- Mark & Graham
With such an array of brands to choose from, you’re sure to find something you love working from home for Williams-Sonoma.
Benefits of Williams-Sonoma Work From Home Positions
As an employer, the Williams-Sonoma brand touts a high level of customer satisfaction by celebrating and investing in its employees.
All you have to do is sign on to Glassdoor to find thousands of Williams-Sonoma employees raving about the company’s high level of respect, purpose, positivity, and (most importantly) flexibility.
It’s a company that is always seeking “new energy and ideas” and recognizes the importance of its employees with various perks.
Williams-Sonoma features a Total Rewards program for eligible employees, which includes competitive benefits such as:
- 401(k)
- Medical, dental, and vision plans
- 40% off employee discount
- Commuter benefits
- Time off for volunteering + community involvement
- Bonus + equity plans
- Donation matching
Other benefits you’ll enjoy while working for Williams-Sonoma include flexible job offerings. Part-time, full-time, temporary, freelance, and other virtual jobs. Williams-Sonoma is consistently opening positions in a variety of areas to suit almost anyone’s remote working needs.
With tons of work at home positions available, you’ll want to check out these openings at Williams-Sonoma.
Where You Can Find Williams-Sonoma Work From Home Positions
With a leading brand like Williams-Sonoma, work from home job opportunities are a constant.
There are so many updates that you’ll probably want to bookmark the job board on the Williams-Sonoma website so you can circle back occasionally. You can also check out the Williams-Sonoma corporate site for home-based jobs and other career opportunities!
Sites like FlexJobs and Indeed also frequently update their remote work openings and are reliable sources for many work at home opportunities.
Current Williams-Sonoma Work From Home Job Offerings
While Williams-Sonoma work from home job opportunities change over time, they tend to be highly concentrated in their customer service division.
So, if you love chatting on the phone and helping others with home goods and other products, working from home for Williams-Sonoma is going to be a great fit!
Below is a snapshot of what you can expect when you join Williams-Sonoma as a Customer Service Representative. If you choose a full-time position, you’ll enjoy many of the employee perks mentioned above, such as:
- Competitive pay
- 40% discount on most merchandise
- Home-based training that is 100% paid
- Overtime pay
- Full benefits: Medical, dental, vision, maternity leave, and 401(k)
- Monthly bonuses
Plus more! Even though these positions are remote, Williams-Sonoma does specify locations, so check out what’s available in your area before applying.
What are the Customer Service Agent Job Expectations?
Williams-Sonoma employees are industry leaders in customer service. Some of the day-to-day abilities you’ll need to demonstrate as a customer service representative include:
- Efficient problem-solving skills
- Patience, understanding, and congeniality
- Excellent listening and communication skills
What are the Specific Job Functions of a Remote Customer Service Agent?
The majority of customer service positions are designed for a home workplace rather than in-office customer care centers.
As a home-based Customer Service Rep, one of the benefits is that no day or interaction will be the same! Some of the things you’ll do in this role include:
- Assist customers with their purchases through live chat, which includes everything from helping them find the right product to scheduling delivery.
- Liaise with distribution centers to verify inventory levels, identify alternatives as needed, process returns, and issue replacements for defective products.
What Do I Need to Know Before I Apply to This Position?
As a virtual Customer Service Agent with Williams-Sonoma, you’ll need to meet a few criteria before you can apply.
Here’s the low-down on what you’ll need:
- High School diploma or GED
- 1 year of experience in a customer-oriented environment
- Excellent communication skills
- Basic computer skills
Equipment Must-Haves for This Job
To be a successful candidate for this position, you will need to ensure you have access to a few key items.
This equipment includes:
- Desktop or laptop computer running Windows 10, Windows 11, or macOS 12 or newer
- Your computer must have at least 6 GB of RAM
- A USB-wired headset with a microphone they recommend (Plantronics Blackwire, Jabra Evolve, or Logitech H390)
- Hardwired internet connection with high-speed internet access (no wifi allowed!)
- A wired mouse and keyboard, and a web camera for meetings
- A smartphone or tablet to use for two-factor authentication
- Up-to-date anti-virus software
Customer Service Pay Rates
The hourly pay rate in the US is currently $15 per hour, as of the time of writing, but this may change. Senior positions can pay up to $27 per hour.
Employee Reviews for Williams-Sonoma
In terms of employee reviews, Williams-Sonoma receives average to high ratings from former and current employees.
Some pros for working for Williams-Sonoma, as noted by employees, include:
- Flexibility to work from home
- Benefits
- Fast-paced environment
Specific reviews on Indeed say that Williams-Sonoma is a “fun company to work for with a great culture,” as well as “productive” and “busy sales.”
Some cons noted on the same platform include “low coverage” and “computer system problems.”
Pros listed on Glassdoor note the “great benefits including employee discounts” as well as “good pay, great products, and a stable company to work for.”
Most of the cons listed here are related to in-store positions and include “upper management issues” and “long hours.”
As a general rule of thumb, with any company you apply to, you’ll want to spend time investigating their company culture for yourself before jumping in. All in all, Williams-Sonoma is a reputable work from home job opportunity that many will enjoy!
What is the Recruitment Process Like at Williams-Sonoma?
According to Glassdoor, interviews for Customer Service Representatives were rated as 2/5 for difficulty, with 78% reporting positive experiences.
Employees report straightforward video interviews where you self-tape your answers. Assessment is role-specific, particularly in relation to customer service conflicts.
Can You Advance Your Career in a Remote Role?
One of the benefits of landing a Williams-Sonoma work from home role is the opportunity for company advancement. Take advantage of career development through online training, working with company mentors, and even tuition reimbursement for continuing education.
In order to remain in a remote role, you can advance as a Senior Customer Support Specialist or join the remote marketing team.
Alternatives to Williams-Sonoma
If you’re looking for something slightly different than Williams-Sonoma, plenty of other companies offer remote customer service positions.
Some top choices include:
- Apple hires Customer Service and Tech Support Reps to provide phone, email, and chat support. They also offer benefits, competitive pay, and home office equipment.
- Disney hires Guest Service Agents to deliver “magical experiences” to online Disney Store shoppers. In other words, top-tier customer service!
- Amazon frequently hires seasonal employees (and some full-time positions) to help shoppers with shipping and purchase inquiries.
- Neiman Marcus hires remote retail roles to support web and catalog customers. Note that these positions are exclusive to the Dallas-Fort Worth metro area.
- Nordstrom hires Seasonal Customer Service Associates during high sales periods. These roles require 6 months of experience, a high-speed internet connection, and your own work equipment.
- Wayfair hires location-specific, remote employees in sales and customer service. They also offer benefits for full-time roles.
- Victoria’s Secret hires Seasonal Customer Service Representatives. For these roles, you must supply your own equipment and have previous experience in customer service. Perks include hourly pay and a company discount.
For even more work from home opportunities, check out this helpful post on Remote Retail Jobs.
Takeaways: Williams-Sonoma Work from Home Jobs
From an extensive array of brands to choose from, flexible work from home opportunities, and employee perks, Williams-Sonoma is a wonderful company to add to your work from home job search.
Have experience with Williams-Sonoma that you would love to share? Questions on work from home job opportunities? We would love to hear from you! Drop us a line below.
Originally published April 26, 2021. Content updated April 2025.