Thursday, May 23, 2024

55 Remote Customer Service Jobs You Can Do From Home


If you’re looking for customer support, sales, receptionist, or phone operator jobs from home, we have you covered. Check out this massive list of remote customer service jobs! 

Over the years, I’ve worked my fair share of phone jobs.

In college, I worked as an appointment setter for a direct sales team. I also worked as a telemarketer, making phone calls for charities, political campaigns, and Pizza Hut, offering customers a buy one, get one free deal.

After college, I moved to Vail, Colorado, to snowboard for the winter season. To fund this excursion, I worked as a reservation agent at the Lodge at Vail, helping people book hotel rooms.

Later, after obtaining my second degree and my nursing license, I worked on the phone, approving medical equipment, supplies, and nursing visits for Medicaid patients.

If you enjoy talking to others and can stay calm under pressure, there are tons of remote customer service jobs where you can get paid to talk on the phone!

The Equipment You’ll Need For Remote Customer Support Jobs

For most remote customer service jobs, you’ll need a hardwired high-speed internet connection; this means no Wi-Fi, satellite, or hotspot connections. A few companies, like Working Solutions and ACD Direct, allow contractors to use DSL connections. Most companies will have job seekers submit an internet speed test along with their job applications. 

Another thing you’ll need is a dedicated home office that is free of distractions; no dogs, kids, or household members should interrupt you while you’re having customer conversations. Since you’ll be sitting for long periods, you should also have an ergonomic desk and office chair. Standing desks are a great option for this kind of remote work. 

Lastly, you’ll need a computer and a hardwired headset. Some companies like Apple, Amazon, and Zapier will provide all the equipment you need to do your job. Other companies, like Williams-Sonoma, do not. Each company has different software programs that they use for their customer service calls and documentation. Be sure to read through these requirements before applying so that you don’t waste time applying for jobs that you’ll be unable to do. 

What Qualifications Do You Need For Remote Customer Service Jobs?

If you’ve never worked from home, customer support jobs are an excellent way to begin your journey. While some companies do require previous work experience, many companies do not. However, you will need excellent communication skills, both written and oral, empathy and passion for helping people, and tech-savviness.

For some customer service roles, you’ll be required to have technical expertise so that you can help customers troubleshoot technical issues. If you enjoy helping customers with their concerns but prefer not to talk on the phone, there are companies that hire online chat and text agents. You can explore this post for information and hiring companies.

55 Remote Customer Service Jobs You Can Do From Home

This list focuses on remote customer service, tech support, receptionist, lead generation, and sales jobs. If you’re looking for remote phone-based nursing jobs, check out this post.

1. AAA

AAA hires remote customer service reps for their insurance and membership service centers. These positions are full-time and come with benefits. You’ll need a high school diploma, excellent customer service skills, and computer proficiency to apply for these positions.

2. ACD Direct

If you’re interested in working with businesses or non-profits, ACD Direct might be a great fit. You can remotely as an independent contractor and earn $0.25-$0.35 per talk minute. These are inbound marketing calls, and you get paid per talk minute. ACD Direct does not hire individuals from California, Delaware, Louisiana, Massachusetts, South Dakota, Vermont, Washington, West Virginia, and Wyoming.

3. Aha!

Aha! hires remote customer success specialists from the US, Canada, the UK, Ireland, South Africa, New Zealand, and Australia. To be considered for these positions, you must have at least one year of experience in a product marketing role. Aha! offers extensive benefits and profit-sharing.

4. Aira

Aira hires at-home agents to help assist the blind and visually impaired via phone. Their clients wear special glasses that let agents see the individual’s surroundings so that they can assist these people in their daily lives.

5. Alorica at Home

Alorica is an outsourced communication solution. This means companies hire Alorica to do their phone work (like research, customer service, sales, project management, and more). Each job listing has different requirements in terms of experience and location. Customer service reps earn around $14-$18 per hour, and full-time positions come with benefits and paid training.

6. Amazon

Amazon hires work from home customer service associates. You’ll interact with customers via phone, chat, and email in this position. Amazon has both full- and part-time jobs available. With Amazon, you’re hired as a W2 employee, not an independent contractor.

7. American Express

At American Express, they hire remote call center workers for customer service, travel and lifestyle, sales, and human resource positions. One cool thing about American Express is that they’ll install high-speed internet access and landline telephone access at your residence, which saves you from covering this added expense.

8. Anywhere Works

Anywhere Works hires remote client experience associates, bilingual associates, account specialists, HR generalists, and other remote positions. For these full-time positions, you must live in Arizona, Florida, Georgia, Idaho, Missouri, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, or Virginia. Anywhere Works hires entry-level workers and provides benefits 60 days after employment. Workers need to provide their own computer systems and high-speed internet connection.

9. Apple

Apple hires part-time and full-time at-home advisors, team managers, and area managers to provide customer service and tech support to Apple users. You must have two years of tech troubleshooting experience and be able to type 40 WPM. These positions come with competitive pay, benefits, and an iMac and headset.

10. Aspira Connect

Aspira hires individuals from the US and Canada for remote customer service roles within the outdoor recreation niche. Work from home positions will display the word “remote” on their job page in the job title. You must have excellent communication skills and previous customer service experience to apply. Aspira offers competitive pay and many benefits, like three weeks of paid vacation.

11. Aspire Lifestyles

Aspire Lifestyles is a global company that hires individuals for remote customer and concierge services. Look for the job listings with “work from home” in the title to find their remote positions. The pay is competitive, and full-time positions come with benefits. You should have a high school diploma and excellent verbal and written communication skills.

12. BroadPath

BroadPath hires W2 employees to work on customer service projects that usually last six to nine months. Training for each project is generally two weeks, and it’s paid. BroadPath also supplies employees with all of the computer equipment needed to perform their jobs. Qualified applicants should have a high school diploma or GED and one year of customer service experience. Employees are eligible for medical benefits after one year of employment.

13. Capital One

Capital One hires a wide variety of remote customer service jobs, including customer care agents and concierge managers. Most of their positions are open nationwide, and they provide competitive pay and comprehensive benefits for their team members. To locate the remote positions on their site, select the remote option from the left-hand sidebar.

14. Carnival

Carnival occasionally hires virtual vacation planners to help customers with their travel plans, questions, and concerns. You must have a dedicated phone line and quiet office space to work.

Read: Remote Jobs in the Hospitality, Travel, and Tourism Industries

15. Chewy

Chewy hires customer service associates in certain states to answer inbound phone calls and answer questions. Some of their customer service professionals require a pharmacy tech license as you’ll be speaking with Chewy’s pharmacy customers; other roles are more general in nature and don’t require specialized education. Chewy is an equal opportunity employer that offers competitive pay.

16. Concentrix

Concentrix hires full- and part-time sales and service reps, customer service reps, and tech support reps from 35 states. You’ll need a high school diploma or GED and one year of customer service experience for these remote call center positions. Concentrix offers paid training and benefits, but they do not hire residents from Alaska, California, Connecticut, Washington DC, Hawaii, Illinois, Maine, Massachusetts, Montana, Nevada, New Jersey, New York, Oregon, Rhode Island, or Washington.

17. Conduent

Conduent is a business services provider that offers staffing solutions for companies. It hires individuals from all over the world for both in-person and remote occupations in customer support, project management, IT, data processing, sales, accounting, and internal services and security. It has both full- and part-time positions, and some roles hire entry-level workers. If you enjoy handling customer inquiries, Conduent is a great place to start your remote job search.

18. CVS Health

CVS Health hires work from home call center customer service representatives. You must live within 75 miles of a training facility and have at least six months of experience. CVS offers competitive pay, paid training, and benefits.

19. DISH

DISH, which owns Sling, OnTech, DISH Wireless, and Boost Mobile, hires customer service associates, customer service representatives, tech support, and more! They hire in 28 different states, and full-time positions come with extensive benefits, including all the equipment you need to start. To qualify for these positions, you must have a high school diploma and six months of customer service experience.

20. Discover

Discover hires remote customer service agents and bilingual agents. They have day, night, and weekend shifts available. Positions come with many benefits, including paid training, paid time off, tuition reimbursement, health benefits, and more. They do prefer prior customer service experience but are willing to train and hire candidates with the right personality.

21. Enterprise Holdings

Enterprise Holdings, which houses Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental companies, offers work from home positions for reservation sales representatives. The hourly pay rate starts at $16.50 per hour, plus a competitive commission structure.

22. Exact Sciences

Exact Sciences hires remote customer care specialists to provide phone support to health care providers, patients, and the general public. This position requires a high school diploma or GED and four years of related experience. These positions are full-time and come with benefits.

23. Foundever

Foundever hires home-based call agents in 45 countries worldwide to answer inbound calls. Unlike many other call center jobs, you’re hired as an employee, not an independent contractor, at Foundever. This position offers competitive pay, health, and retirement benefits, as well as career advancement opportunities.

24. Gabbyville

Gabbyville hires full- and part-time virtual receptionists in the US. They offer flexible hours (5:00 am EST-5:00 pm PST Monday – Friday). If you want to work for Gabbyville, send your resume to [email protected]. You should have excellent communication skills and prior administrative, customer service, or receptionist experience.

25. Hilton

Hilton hires reservation sales specialists and customer care coordinators. You must have excellent communication skills, persuasive sales ability, and customer service experience. Hilton offers an extensive benefits package and base pay and performance incentives for top performers.

26. Holland America

Holland America hires work from home cruise consultants to promote and sell cruises through outbound calls. Must reside in one of the following states: Washington, Oregon, Colorado, or Nevada, to be considered for employment. Positions are full-time and come with generous benefits like paid time off, health coverage, travel perks, 401(k), and more.

27. HotelTonight

HotelTonight occasionally hires remote customer service reps in 14 states to help customers resolve issues. You must have at least one year of call center experience. This position includes benefits like medical, dental, 401(k), and travel perks.

28. HSN

HSN hires work from home customer service and order specialist reps. Even though you’ll be working remotely, positions are location-dependent (most in Florida). You must have a high school diploma or GED and previous experience. Starting pay begins at $14 per hour, and it increases every three months for the first year.

29. Kelly Services

Kelly Services is a staffing agency that offers remote customer service and tech support positions. Applicants should have a high school diploma or GED, excellent communication skills, and at least six months of customer service experience.

30. Lincoln Financial Group

Lincoln Financial Group hires website technical support representatives, customer service associates, bilingual customer service representatives, and more. Positions are location-dependent, but some do not require any experience making them perfect for high school and college grads. Positions are full-time work opportunities, and they do come with extensive benefits.

31. LiveXchange

LiveXchange, formerly ContractWorld, hires independent contractors from around the world to provide customer service for companies like Pizza Hut, Loreal, and KFC. With this at-home opportunity, you’re paid per call with average earnings between $8-$16 per hour. Be aware that ContractWorld charges a $75 fee for their agent access course, a monthly $29 software licensing fee, and a $4.95 monthly payment processing fee. Personally, I think these fees are excessive, especially since you’ll have to pay self-employment taxes too.

32. LiveOps

LiveOps hires independent contractors in 36 states for customer service roles and phone work. With this opportunity, you can set your own schedule, and the pay is between $12-$15 per hour. LiveOps contracts with companies like Murad and ProFlowers.com. Agents must pay for and pass a criminal background check before contracting with companies.

33. Neiman Marcus

Neiman Marcus hires seasonal customer care phone associates to provide sales and service support to customers. You must have one year of call center experience and reside in Texas, where you’ll be required to attend an onsite training. They usually start hiring in August or September for these seasonal positions.

34. NexRep

NexRep hires work at home agents for inbound sales, outbound sales, and customer care positions. Many positions offer an hourly base pay with commission opportunities. In these roles, you’ll work as an independent contractor, not a W2 employee. NexRep hires for companies like Red Bull, Priceline, GrubHub, and more. NexRep does not hire in the following states: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. You will have to pay for a $25 criminal background check before you begin.

35. Nordstrom

Nordstrom occasionally hires work at home customer care specialists. These full-time positions come with great benefits like medical, dental, vision, merchandise discounts, and a 401(k) plan. They tend to start hiring in August and September due to the increased demand during the holiday season.

36. Omni Interactions

Omni Interactions hires independent contractors from the US, the Philippines, Guatemala, Mexico, and Puerto Rico to provide customer service and support via phone, email, chat, and social. You have complete control over your schedule with these roles, and positions pay between $14-$20 per hour. You should have excellent communication skills, a personal computer, and a hardwired high-speed internet connection.

37. PhoneBurner

PhoneBurner hires full-time customer support reps to answer inbound calls, emails, and chats. The compensation ranges from $17-$20 per hour, and you must have two years of experience in tech support.

38. Robert Half

Whether you’re searching for permanent employment, temporary work, or contract work, Robert Half has a wide variety of remote opportunities for customer service specialists. In addition to customer service jobs, they also have remote opportunities in digital marketing, finance, legal, supply chain, technology, and more. Just click on the remote jobs toggle and select the city you’re located in to find the remote jobs in your local area.

39. Smith.ai

Smith.ai hires full- and part-time virtual receptionists and customer engagement specialists from the US and Mexico to answer calls, take messages, book appointments, and more. You must have excellent communication skills and be able to type 40 WPM. Starting pay for US agents is $15 per hour, and full-time positions come with benefits. Smith.ai operates 365 days a year, 7 days a week, 24 hours a day, which means there are many different shift options available.

40. Support.com

Support.com hires remote customer service representatives to provide tech support. They offer a wide range of benefits, like paid training, health insurance, PTO, a pay-for-performance bonus program, and more. You must have at least one year of experience, be able to type 40 WPM, and have excellent communication skills.

41. Sutherland

Sutherland hires virtual customer service representatives, tech support, and sales reps. With these roles, you need to have a high school diploma or GED, although some positions require a higher level of education. They offer paid training, benefits, and W2 employment, and they hire in all states except Hawaii and Alaska.

42. Teleflora

Teleflora hires seasonal (usually before Christmas, Valentine’s, and Mother’s Day) work at home agents to assist with inbound orders and calls. This role requires a landline, a PC (no Macs allowed), and basic data entry skills.

43. TeleReach

TeleReach is business-to-business marketing, meaning you aren’t selling products via cold calling. Instead, you’re calling businesses looking for the services and products you have to offer. To work with TeleReach, you must have a landline and undergo a training process. You can earn between $35K-$85K annually, depending on the number of calls and sales you make.

44. The Cigna Group

The insurance company, Cigna, hires remote customer service representatives, customer service advocates, customer service intake representatives, and more. Positions are location-dependent, and they require a high school diploma or GED, excellent communication skills, and a passion for providing stellar customer service. Full-time jobs come with a wide variety of benefits.

45. TTEC

TTEC hires global associates for customer service, sales, and technical support via phone, chat, and social media. These positions include paid training and benefits. TTEC does not hire individuals from California, Hawaii, or Alaska. Applicants in Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered for special situations. Applicants must have a high school diploma or GED and at least six months of experience.

46. U-Haul

U-Haul hires part-time sales and reservation representatives to help customers. During busy times of the year, hours may vary, but for the most part, the schedule is flexible. You must commit to a four-week training program and have a good grasp of geography.

47. UnitedHealth Group

The healthcare insurance company UnitedHealth Group hires remote customer service representatives, bilingual customer service representatives, sales support reps, and customer service supervisors. These positions require a high school diploma or GED and one year of customer service experience, and they are location-dependent. Full-time jobs come with benefits.

48. Unum

Unum hires remote customer service representatives to help customers with health insurance. You must be located in the eastern or central time zone. These positions come with paid training and lots of benefits. To find these positions on their career portal, search for the keyword “remote.” Applicants will need a high school diploma or GED and relevant experience.

49. Verizon

Verizon hires remote customer service representatives in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Minnesota, New Mexico, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, and Washington. While agents work remotely, you may need to occasionally attend onsite meetings and training, hence the location requirement. Verizon provides workers with a computer, telephone, headset, applicable software, cables, and a monthly stipend for their internet connection.

50. Vivint

Vivint hires individuals for work from home tech support roles. You’ll answer inbound customer calls to provide tech support and customer service in this position. Must live within a 100-mile radius of one of their training centers. Starting pay is $16.25 per hour and comes with health insurance, paid time off, 401(k), and more.

51. Williams-Sonoma

Williams-Sonoma hires remote customer service representatives to engage with customers via phone, chat, and email. These work at home jobs pay $15 per hour and come with discounts on merchandise, health care and dental benefits, and a 401(k). You must be able to work 30-50 hours per week; paid training is included.

52. Working Solutions

Working Solutions hires independent contractors for remote customer service, sales, and support. Depending on which program you’re working on, agents can earn up to $19 per hour plus bonuses and extra commissions. Working Solutions does not hire individuals from California, New York, Pennsylvania, or Washington.

53. Wrrk

Wrrk has remote customer service jobs where you’ll assist customers via phone, chat, and email. You must reside in Texas, Colorado, Arizona, Georgia, Ohio, Pennsylvania, Louisiana, Missouri, North Carolina, Kentucky, Nebraska, Washington, or Oklahoma and have one year of experience. This is a W2 position with health benefits.

54. Xerox

Xerox hires for many work from home positions, but their phone jobs consist of remote support specialists, tech support, and customer care specialists. Positions are full-time and come with many benefits and learning and development opportunities.

55. Zapier

Zapier is a fully remote automation company that hires employees from around the world. They hire for many positions, such as business operations, engineering, finance, HR, marketing, and customer service. In these remote positions, you’ll earn competitive wages and receive a wide variety of benefits like healthcare, retirement, a home office setup, and a professional development budget. 

Another Way to Get Paid to Talk on the Phone

There is one other way to work from home on the phone: being a phone actress! Yes, I’m talking about PSO jobs (phone sex operator jobs). I don’t cover this occupation on the website. However, if this is something that interests you, you can search for these remote jobs on Google. Just be aware that there are phone sex operator scams out there. The Penny Hoarder has some valuable tips for finding a PSO job without getting scammed here.

Final Words on Remote Customer Service Jobs

One last note about remote customer service jobs. Even though there are tons of legit online customer service jobs, you still need to be on the lookout for scams. Many legitimate companies are dealing with recruitment and imposter scams, so always be sure to do your due diligence before applying.

If you have excellent communication skills and enjoy talking with others, there are lots of companies looking for phone workers! Explore the companies on this list, and if you need more remote job leads, check out the Remote Job Directory!

Do you have a remote customer service job? Which company do you work with? Drop us a note; we’d love to hear from you!

Originally published March 7, 2017. Content updated May 2024.



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